Frequently asked

No. The recipient experience is designed specifically for people who are not comfortable with technology — and for those who may have dementia. There is no login, no app to install, and no password to remember. She opens a link (which can be bookmarked or set as a home screen shortcut), enters a 4-digit PIN, and her morning is there. Large text, simple layout, one thing at a time.

Resonance is Memrease's conversational AI layer — the part of the product that guides the recipient's daily conversation. When Grandma replies to a morning prompt, Resonance responds warmly, asks follow-up questions, and keeps the conversation going at her pace. It is built on top of an AI model, but it is tuned specifically for this context: gentle, unhurried, and never clinical.

Memrease is designed with dementia in mind. The recipient experience uses large text, high contrast, reduced motion, and a single-focus layout. Prompts are drawn from long-term memory — the type most preserved in early-to-moderate dementia — rather than recent events. The AI conversation is patient and does not correct or contradict.

Memrease is a wellbeing companion, not a medical device or clinical tool. It is aligned with NICE guideline NG97, which recommends considering reminiscence therapy for people with mild to moderate dementia. It is not a substitute for professional care.

The AI pipeline includes safeguarding checks. If a conversation contains content that suggests distress, the response is adjusted and a flag is raised for curator review. Prompts can be marked as sensitive and excluded from rotation. Curators have full visibility of all conversations.

Anyone you invite as a curator can upload memories. On the Free plan, up to 2 curators; on paid plans, up to 10 or more. Curators can be family members, close friends, or — on care home deployments — trained staff. All uploaded content goes through a moderation check before it enters the prompt pipeline.

Yes. Memrease is built to work in care settings. Multiple residents can use the same shared tablet — each with their own PIN-protected access and their own private library. When a resident moves into care, their library and conversation history transfers seamlessly. We offer per-resident pricing for care homes with a dedicated staff curation role and admin dashboard. Email us at hello@memrease.com to discuss.

Your library is kept in a read-only state for 90 days after cancellation. During that time you can export everything. After 90 days the data is permanently deleted. We never delete data without warning and we never hold it to ransom — if you leave, your family's memories leave with you.

Yes. Memories, conversations, and personal details are private to your family account. We do not sell data, share it with advertisers, or use it to train AI models. We use Anthropic's API to power the conversation layer — Anthropic does not use customer data for model training. We are registered with the ICO (reference C1902146) and comply with UK GDPR. Full details in our privacy policy.

Yes. AI is central to how Memrease works — it extracts conversation threads from the memories you upload, scores their depth, and guides the recipient's daily conversation. We describe AI by what it does, not how it works, because what matters to families is the experience: warm, personal, and always about her story.

The AI does not invent memories or put words in anyone's mouth. Everything it works with comes from what your family has shared.

The Free plan isn't a trial — it's a permanent tier. You can build a library of up to 25 memories, set up one recipient, and run the full morning experience indefinitely at no cost. When your family is ready to go deeper, paid plans unlock more memories, more curators, and richer media. If you subscribe and change your mind within the first 7 days, we'll refund you in full.